Hello and welcome to the VELLOnaut community! Thank you for choosing a VELLO Bike. We are very happy to have you on board - enjoy your first ride! To extend your VELLO bike's frame and fork warranty from 2 to 5 years, please fill out the requested information below.

  • You can find the frame number under the bottom bracket.
  • The engine number is located on the left side of the engine.
  • By clicking the SEND button, you agree that we will store the data you have provided until the end of the warranty period in order to process your inquiries and provide information. In addition, you consent to VELLO GmbH contacting you within the warranty period to provide you with important tips on maintenance and care and to keep you up to date with news (via our newsletter). In the case of such claims that fall within the extended warranty period, we reserve the right to inform your trusted retailer whether an extended warranty claim exists or not.
  • This rating is based on your online registration. An extension of the warranty period is only possible if all necessary data is provided truthfully and completely (see form). A warranty claim is only possible in connection with a valid commercial invoice. Registration for a warranty extension is only possible within the regular warranty period of 2 years. The regular warranty period of 2 years and the extended warranty period begin on the date of purchase.